Refund policy
Luna Relief Return & Refund Policy
Returns
We want you to be satisfied with your Luna Relief order. If you would like to request a return, please contact us within 7 days of receiving your order at lunareliefsupport@gmail.com.
Please contact us before sending your product back. Returns sent without prior authorization may not be accepted.
To be eligible for a return, your item must be in its original condition and include the original packaging and accessories. Items that have been damaged, misused, or altered after delivery may not be eligible for a refund.
For returns that are not related to a product defect, damage, or fulfillment error, the customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your Luna Relief product arrives damaged, defective, incorrect, or with missing components, contact us as soon as possible at lunareliefsupport@gmail.com.
Please include your order number and clear photos or video showing the issue. This allows us to review the problem with our fulfillment partner and determine the appropriate resolution.
Depending on the circumstances, eligible claims may receive a replacement, full refund, or partial refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.
Delivery Issues
If your tracking information shows an issue with delivery, please contact us so we can review the shipment.
Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address, refused delivery, or failure to collect the package.
Refunds
If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Original shipping charges and return shipping costs are generally non-refundable unless otherwise determined as part of an approved damaged, defective, or incorrect-item claim.
How to Start a Return or Claim
Contact us at:
Please include your name, order number, reason for your request, and photos or video when applicable. We will provide instructions for the next steps.